Feedback Loop: How the Hospitality Industry Can Improve Customer Experience Post COVID-19
The hospitality industry may be the industry most heavily affected by COVID-19. People have not traveled; they have hunkered down at home while holiday...
Technology’s Impact on the Future of Business Travel
The COVID-19 pandemic forced companies to forego business travel and embrace virtual meetings, but as travel restrictions ease, the hotel industry is ready to...
WorldHotels Collection Reveals Brand Refresh
PHOENIX—WorldHotels Collection has revealed refreshed branding that includes new logos and updated mission and vision statements. The brand refresh comes as the company celebrates...
Kinley Cincinnati Downtown Partners With 1628 Coworking Space
CINCINNATI, Ohio – Following its fall 2020 opening, Vision Hospitality’s 94-room Kinley Cincinnati Downtown has announced a partnership with 1628 Ltd., offering hotel guests...
Keeping the Smile in ‘Service with a Smile:’ How to Deliver Service Beyond the...
What has happened to customer service? It is the essence of, and foundation upon, which our industry has been built. Excellent customer service is...
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Unifocus Introduces Inventory Tool to Help Hotels Automate Tracking and Management of Supplies
DALLAS, Texas—Unifocus announced Inventory, a new module designed to help hotels track reusable items, oversee supplies for preventive maintenance, and gain clear insight into...
This Week’s Comings & Goings
Maestro PMS announced that Warren Dehan will step down as president and transition immediately to an advisory role. While stepping back from daily operations,...
Keeping a Constructive Tax Policy: AHLA Fights to Preserve Tax Provisions That Protect Small-Business...
The Tax Cuts and Jobs Act (TCJA), enacted in 2017, made changes to the tax code that have delivered significant benefits to the hotel...
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