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Revisiting the Guest Journey to Combat Softening RevPAR

Revisiting the Guest Journey to Combat Softening RevPAR

Here’s a piece of advice for hotel operators struggling with a slowdown in revenue growth: Rethink your definition of your guests’ journeys. By that we don’t mean their specific travel itinerary—though that does come into it. Instead, we’re referring to ...

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Making Sure Your Hotel Chain Stays at the Top

Making Sure Your Hotel Chain Stays at the Top

OK, hotel owners: Now that you are operating your chain, it’s time to talk about staying ahead of the competition. It is critical to understand that getting there and staying there are two vastly different things. Today, we’re going to ...

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Wyndham Execs Sound Off at 2016 Global Conference

Wyndham Execs Sound Off at 2016 Global Conference

At the close of the Wyndham Hotel Group’s 2016 Global Conference at Las Vegas’s Mandalay Bay Hotel & Casino, the more than 6,000 attendees left with a wealth of information about new brand initiatives and owner perks. But that only ...

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Sycuan Casino Partners with OfferCraft

Sycuan Casino Partners with OfferCraft

Sycuan Casino in San Diego, Calif., announced a deal today with OfferCraft, a company that blends software and science to make incentives more fun, and thus more effective. The two groups reported a very positive initial reaction from guests, who ...

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How to CEO a Hotel Chain

How to CEO a Hotel Chain

Now that you know how to build your own hotel chain, let’s talk about how to run it right. It is critical to understand that getting there and staying there are two vastly different things. You’ve developed a good product ...

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