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Good Advice: Embracing Workforce Diversity

Good Advice: Embracing Workforce Diversity

Kenneth A. Fearn, founder and managing partner of Integrated Capital, LLC, has focused on promoting a diverse hospitality workforce throughout his career. He offers the following advice for hoteliers looking to encourage diversity in their hotels. Recognize successes. “Keep an ...

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Here’s How Linen Services Size Hotels Up

Here’s How Linen Services Size Hotels Up

Linen services typically persuade hoteliers to outsource laundry purely on the basis of improving the use of real estate, encouraging hotels to convert the existing on-premises laundry (OPL) into functions that increase hotel revenue, such as a gym, meeting room, ...

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Building Rapport with Meeting Planners in the Digital World

Building Rapport with Meeting Planners in the Digital World

When almost every client interaction has gone digital, it’s critical to add personal rapport to every faceless communication—whether email, video chat, or texting. It’s easy to move quickly through the day firing off proposal after proposal and email after email. ...

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Three Tips for Selecting the Right Brand

Three Tips for Selecting the Right Brand

Ayelet Weinstein, CEO and founder of B Hotels & Resorts, shares three tips for selecting the right brand. “Developers and owners need to explore all of their options and look at the whole package. People tend to think there is ...

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Using Art to Bridge Age Gaps Among Guests

Using Art to Bridge Age Gaps Among Guests

As the tension between millennials and baby boomers dominates the media, it’s easy to believe that there are no similarities between the generations. However, there is a significant trend affecting the groups: both baby boomers and millennials have been bitten ...

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