Travelers Booking More Hotel Reservations Online

NEW YORK—In the first quarter 2014, online channels–which include Online Travel Agents (OTAs), hotel websites (, and global distribution systems (GDS) used by travel agents–continued to grow in popularity among individual business and leisure travelers, according to data from the TravelClick North American Distribution Review (NADR). The TravelClick NADR aggregates hotel bookings by channel for the transient segment (individual leisure and business travelers).

In Q1 2014, the OTA channel experienced the largest jump in bookings, with a 9.2 percent increase in the first quarter compared to last year. room night bookings increased year-over-year by 6.1 percent. The GDS room nights grew 2.9 percent. Hotel direct (calls directly to the property and walk-in customers) and calls to a hotel’s 800-number, the CRO channel, decreased slightly -0.4 percent and -0.9 percent, respectively.

Average daily rates (ADR) across all transient channels grew 3.3 percent in Q1 2014 compared to the first quarter 2013. The OTA channel had the highest ADR growth with an increase of 7.9 percent. Additional channels that showed growth include: Hotel direct, up 3 percent; GDS up 3.3 percent; CRO up by 1.7 percent, and up 2.7 percent.

In Q2 2014, OTA ADR is tracking ahead by 8.5 percent, based on reservations currently on the books. ADR for the second quarter is also growing for the other channels, up 4.1 percent for the GDS channel, 4 percent for the hotel direct channel, 3.4 percent for, and 3.2 percent for the CRO channel.


“Once again TravelClick NADR data indicates that people are increasingly looking online to book hotel rooms and we expect this to continue into Q2 and Q3, based on reservations currently on the books,” said Tim Hart, executive vice president, business intelligence, TravelClick. “However, hoteliers should not be neglecting the CRO and hotel direct channels; while they haven’t seen dramatic growth, they still play an important role in a balanced reservation strategy and are responsible for 39.3 percent of all hotel room nights booked.”

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