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A couple at home uses a laptop to shop for a hotel and make travel plans.

Welcome Travelers Back with an Improved Digital Lobby

A hotel’s digital presence has never been more important. While call centers and traditional travel agents still remain relevant for some, in general, travelers...
Online Booking Scams

Taking Aim at Online Booking Scams

Providing our guests with world-class service and experiences is a point of pride for our industry. From the moment their rooms are booked until...
Marriott and Alibaba Joint Venture - Fliggy

Marriott and Alibaba Partner to Reach Millions of Chinese Travelers

Outbound travel in China is booming. This year, Chinese consumers will take 150 million trips—15 million more than last year—and that number is expected...

Research Shows That OTA Consolidation Is Harmful To Consumers

When online travel agencies (OTAs) intentionally modify and reorder search results based on commission fees, the manufactured bias on their websites ultimately costs consumers choice...
New York - urban resort

NYC Hotel Association Launches Its Own Booking Platform

NEW YORK—The more than 60 million visitors who travel annually to New York City are now able to search and book hotel accommodations in the...