Tag: operations
Three Ways to Elevate Digital Customer Service
As 2022 begins, hospitality professionals should expect an increase in travel. A surge of tourists not only means increased demand for hotels, but it...
Five Ways Building Managers Can Use Condition Ratings
ST. LOUIS—When used properly, condition ratings can save building managers and owners time, money, and effort, according to the waterproofing and façade restoration experts...
Five Things Hoteliers Should Know About Securing Equipment
To keep their guests, employees, and properties secure, hoteliers today must consider both physical and digital environments. The latter has a growing footprint in...
IDeaS Releases New Consulting Offerings
MINNEAPOLIS—IDeaS, a SAS company, a provider of revenue management software and services, has mobilized its global team of technology experts, change agents, and profit...
Trends in Rooms Department Costs: A Study in Fixed and Variable Expenses
During 2020, most U.S. hotel operators limited or eliminated cleaning stayover rooms and serving complimentary breakfast and/or evening cocktail receptions to reduce contact between...