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Grigor Kotzev

Grigor is a Business Advisor with over 25 years of experience helping companies continuously improve on their digital customer engagement journeys. He is leading the global team of business value consultants at Khoros that delivers methods to engage executives in organizations, advise customers, and differentiate Khoros in the marketplace. Grigor is a member of the Value Advisory Ecosystem, a leading community of Business Value practitioners in Enterprise Software around the world.
hotel apps and websites

Three Ways to Elevate Digital Customer Service

As 2022 begins, hospitality professionals should expect an increase in travel. A surge of tourists not only means increased demand for hotels, but it also means heightened traveler expectations. More than before the pandemic,...