Tag: guest experience
6 Advantages to Implementing an E-tipping Solution
When it comes to hoteliers adopting e-tipping, 2023 saw “lots of potential energy, but very little kinetic energy,” as Russ Lemmer, CEO of Austin,...
Wyndham Makes Guest Engagement Platform Available Across North America
PARSIPPANY, New Jersey—Wyndham Connect is now available across North America. Wyndham Connect was first announced at the company's 2023 Global Conference as Wyndham’s guest...
Starbucks and Marriott Bonvoy Collaboration Unlocks Benefits For Loyalty Members
Marriott Bonvoy and Starbucks announced a new collaboration offering benefits to loyalty members. Marriott Bonvoy members and Starbucks Rewards U.S. members who link loyalty accounts...
Sonesta Travel Pass Debuts as Company’s Unified Loyalty Program
NEWTON, Massachusettes—Sonesta International Hotels Corporation announced the debut of its unified loyalty program, Sonesta Travel Pass, and combined website, ushering in a new era...
Ask Anthony: Guest Experience Slippage Amid Staffing Difficulties
Due to staffing issues and difficulties finding the right talent, the level of guest experience is slipping from what we used to offer at...