Tag: guest experience
Reasonable Care: Two Cases That Illustrate Its Vital Importance
A hotelier’s duty of reasonable care has already been established. The following incidents show how deficiencies in reasonable care can result in guest injury...
InterContinental Hotels & Resorts Partners With Timeshifter
LONDON, England—InterContinental Hotels & Resorts announced a partnership with Timeshifter, an app based on the latest circadian science that devises personalized jetlag mitigation plans...
Accommodating Feather-Free Requests and Allergy Concerns
While research sponsored by the National Institutes of Health has determined that feather allergy is very rare, many individuals suffer from adverse health effects...
6 Advantages to Implementing an E-tipping Solution
When it comes to hoteliers adopting e-tipping, 2023 saw “lots of potential energy, but very little kinetic energy,” as Russ Lemmer, CEO of Austin,...
Wyndham Makes Guest Engagement Platform Available Across North America
PARSIPPANY, New Jersey—Wyndham Connect is now available across North America. Wyndham Connect was first announced at the company's 2023 Global Conference as Wyndham’s guest...