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hotel gym

Four Sustainable Practices for Hotel Fitness Centers

Travel and tourism is one of the world’s fastest-growing industries, with hotel bookings hitting nearly $1.6 trillion in 2017. However, with that growth comes...
overwhelmed

Adjusting to the Role of GM

Have a question for our experts? Submit it here. I’m a new GM and completely overwhelmed by my responsibilities. How can I get a handle...
Training - Revenue Management System

Transitioning Staff To a New Revenue Management System

Have a question for our experts? Submit it here. What are your tips for training staff on a new revenue management system?  I have decided to move...
JoAnn Wrenn

Three Pearls of Advice for Rising in Hospitality

Now general manager of the Logan Hotel in Philadelphia, JoAnn Wrenn has been the beneficiary of plenty of good advice during her more than...
angry guest

How To Handle an Angry Guest

Have a question for our experts? Submit it here. What’s the best way to handle an angry and aggressive guest?  In hospitality, the road to success...
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