Marriott Implements Oracle Hospitality OPERA Cloud PMS

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AUSTIN, Texas—Oracle announced that Marriott International has selected Oracle Hospitality OPERA Cloud Property Management System (PMS) and Sales and Event Management as a hospitality cloud platform for luxury, premium, select-service, and midscale properties.

“Oracle OPERA Cloud provides an integrated hospitality platform that enables companies, like Marriott, to deliver exceptional guest experiences while supporting increased efficiency and revenue growth across their operations,” said Alex Alt, executive vice president and general manager of Oracle Hospitality. “From upselling to sales and event management capabilities and hundreds of partner plug-ins, Oracle’s security-first methodology and commitment to long-term cloud investments can help properties meet their financial and operational objectives while maximizing customer satisfaction at every touchpoint.”

Built on the performance and security of Oracle Cloud Infrastructure (OCI), OPERA Cloud PMS will give Marriott properties the ability to streamline their hotel operations and guest-facing product offerings while centralizing data across Marriott’s global footprint for guest insights, planning, and customer service. In tandem, OPERA Cloud Sales and Event Management will allow the hotelier to optimize its event space, from meeting rooms to room blocks and catering.

“Adapting to changing customer needs is essential in our industry. Technology and data platforms like Oracle OPERA Cloud are the backbone of service and empower our associates so they can stay focused on taking great care of our guests,” said Erika Alexander, chief global operations officer, Marriott International.


Marriott is also updating its HR processes and employee experiences with Oracle Fusion Cloud Human Capital Management (HCM) and is scaling its IT with multi-cloud architectures on OCI and Microsoft Azure.

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