AUSTIN, Texas and BANGKOK, Thailand—Minor Hotels upgraded 100 of its properties to Oracle OPERA Hospitality Cloud. By moving to the cloud, the hotel owner, manager, and operator will be able to unify guest profiles across its global properties. This will help Minor Hotels understand the preferences of its guests so it can engage and serve. The roll-out of OPERA Cloud Property Management (PMS) is starting with Minor Hotels’ flagship, the Anantara Siam Bangkok Hotel, Thailand.
Four New Sonesta Simply Suites Locations Open
Category: Development, Finance & Development, Openings
NEWTON, Massachusetts—Sonesta International Hotels Corporation announced the grand openings of four new Sonesta Simply Suites locations: Sonesta Simply Suites Lafayette | 104-room hotel located in Louisiana. Sonesta Simply Suites Memphis | 72-room hotel located in Tennessee. Sonesta Simply Suites Stafford | 82-room hotel located in Texas. Sonesta Simply Suites Lansing | 122-room hotel located in Illinois. “The addition of four new Sonesta Simply Suites hotels in four new destinations underscores the demand for extended stay
Knowland and Amadeus Report Q3 2023 Hospitality Group and Business Performance Index
Category: Featured, Industry News, Trends & Research
ARLINGTON, Virginia—Knowland and Amadeus presented the metrics from the companies’ Hospitality Group and Business Performance Index. The third quarter of this year shows the top 25 U.S. markets have recovered 99.1 percent for group business compared to the same time in 2019. Group bookings are calculated using occupancy and average daily rate (ADR). The Index combines event data from Knowland with hotel booking data from Amadeus to give both individual and aggregate views of the
Today’s traveler has an abundance of lodging choices. With customer loyalty playing an integral role in a hotel’s operations, getting it right can mean all the difference, especially for smaller, boutique brands. When successful, a loyalty program can bring a steady source of referrals, continued stays, and increased spending at the property over time, among other advantages. Here are three approaches to keep in mind when developing and implementing a strong loyalty program: Create a
This Week’s Comings & Goings
Category: Comings & Goings, People
NCG Hospitality announced Jeff Lenz, president and chief assets offer, took on the role of the company’s new CEO. During his 20-plus years at NCG Hospitality, he has been involved in the development, purchase, and management of over 60 projects. Concord Hospitality promoted Andy Burch and Ben Haller to senior vice presidents of operations to assist and oversee the company’s expanding portfolio as the company prepares for growth. JLL’s Value and Risk Advisory platform hired
