AUSTIN, Texas and BANGKOK, Thailand—Minor Hotels upgraded 100 of its properties to Oracle OPERA Hospitality Cloud. By moving to the cloud, the hotel owner, manager, and operator will be able to unify guest profiles across its global properties. This will help Minor Hotels understand the preferences of its guests so it can engage and serve. The roll-out of OPERA Cloud Property Management (PMS) is starting with Minor Hotels’ flagship, the Anantara Siam Bangkok Hotel, Thailand.
Minor Hotels uses Oracle MICROS Simphony Cloud Point-of-Sale (POS) solution in select hotel restaurants and bars. These solutions, together with OPERA Cloud PMS, will enable Minor Hotels to consolidate data into a common platform, manage revenue across different countries and currencies, and optimize its operations with insights from real-time analytics and reporting.
“With our growth across global markets, we needed a better way to manage both financial processes and the guest experience across locations,” said Dillip Rajakarier, group CEO of Minor International and CEO of Minor Hotels. “We’ve had a long and successful collaboration with Oracle and knew they were the right partner to support us in our continued move to the cloud. By unifying our financial and guest data on a common platform, we will be able to better cater to our guests and the bottom line as we continue to expand.”
A component of OPERA Cloud PMS, Minor will use OPERA Cloud Sales and Event Management for space and opportunities from booking life celebrations and corporate events to managing space, catering, and room blocks. Accessible via mobile devices, the solution will enable Minor team members to facilitate off-site customer visits and on-property site inspections, perform inventory checks, or change a booking at any time and any place they are online.
Additionally, Minor Hotels can leverage the Oracle Hospitality Integration Platform to further customize its operations by plugging in third-party capabilities based on the needs of its various properties.
“Minor Hotels is a leader across the global hospitality sector and is constantly innovating to differentiate the experience for its guests and optimize hotel operations for its associates,” said Alex Alt, executive vice president and general manager of Oracle Hospitality. “With Oracle’s cloud solutions, Minor Hotels will have the ability to curate the perfect hotel or resort experience for guests while creating an operating environment of maximum efficiency and ease of use for its thousands of associates around the world.”