LAS VEGAS—The International School of Hospitality (TISOH) with Les Clefs d’Or USA and the American Hotel & Lodging Educational Institute (AHLEI) officially launched the newly created Certified Hotel Concierge (CHCSM) credential, which is the result of their joint efforts to establish a global professional standard for hotel concierges.
The creation of the new credential was announced in July during Les Clefs d’Or USA’s 2015 National Congress, an annual conference of concierges that aims to promote travel and tourism and networking for concierges, nationally and globally.
The certification training takes into account key trends shaping the profession, from the use of technology and the Internet to growing demand for personalized service, expectations of global and cultural awareness, and the need for diversity and multilingual talent. It also sets standards for ethics and risk management.
The certification is now available for participants worldwide online and in live seminar format in select cities.
TISOH and its partners each provide expertise to build the certification. Les Clefs d’Or USA provides the peer-recognized expertise and credibility that gives the credential worldwide merit. TISOH provides industry-recognized competency based research capabilities. Together with the reach and operational expertise of the American Hotel & Lodging Educational Institute, the certification is expected to redefine concierge education worldwide.
