ATLANTA, Ga.—InterContinental Hotels Group announces the appointment of Jolyon Bulley to the position of Americas chief operating officer (COO). Bulley will be responsible for leading the operations for IHG’s portfolio of more than 3,600 hotels, as well as further strengthening IHG’s existing franchisee relationships and developing new ones. He also will serve on the Americas Regional Executive Committee and be based at IHG’s regional headquarters in Atlanta, Ga.
Jolyon is an experienced hotelier with over 30 years in the hospitality industry, and first started at IHG in his native Australia in 2001. Most recently, he served as IHG’s chief operating officer for its Greater China region, and is the longest-serving member of the IHG Global Operations Council. During his tenure, Bulley was integral to the development of the company’s new Hualuxe Hotels and Resorts, a luxury hotel brand created specifically to meet the needs and tastes of the Chinese consumer. Prior to his position in Greater China, Bulley worked in senior roles across IHG’s Asia, Middle East and Africa (AMEA) region, including in operations, brand strategy, and performance for luxury resorts and multi-brand sales and marketing.
“We are delighted to welcome our colleague Jolyon to the Americas region,” said Kirk Kinsell, president, the Americas, IHG. “He is a proven operations leader and through his focus on performance and planning has transformed brand delivery, owner relations and food and beverage operations in his previous roles. Jolyon’s global experience across various disciplines undoubtedly will help us continue to deliver brands that are preferred by our guests and drive results for our owners, while further strengthening our senior leadership team.”
Bulley commented: “I am enthusiastic about joining the IHG team in the Americas. The diversity of our owner and franchisee relationships across the region provides a wealth of opportunities to focus on our operational effectiveness and facilitate strategic growth. To continue to work alongside such passionate and committed people is also truly a privilege.”
Bulley began his career in 1980 as a hotel front office clerk in Melbourne, Australia. He went on to hold various management positions at hotels and resorts in Australia, New Zealand, Malaysia, and Thailand before moving to corporate hospitality.
TO: Jolyon Bulley, IHG
RE: Confirmation#61195140 Complaint
I made our reservation in May to stay with you for 3 days. On June 22nd we flew from California to Chicago, rented a car and drove to Strongsville. We asked for a handicapped room as I have many health problems. Because of the storm in Chicago I called and guaranteed our reservation for late arrival and said we would be late. We drove 8 hours through a terrible storm. I called again and said do not give away our room. We arrived and guess what–they gave away our room. No explanation. Do you make a habit of treating your disabled customers this way? They gave us a storage room at the end of the hall–not a disabled room. It was filthy with no refrigerator and smelled.They had the nerve to charge us $29 for breakfast plus tax & tip. The manager never apologized but did comp our breakfast. You spend millions of $$’s advertising yet you had a loyal customer you treated like crap. I called 800# & was refunded one night. I have a torn Achilles tendon. After making us walk to the last room my ankle is still swollen twice it’s size. Your customer service people were rude. I will never stay in another Holiday Inn and I will tell all my friends and I have a mailing list of 400 people. This hotel will never be ready for the RNC convention. The manager s/b demoted. Just thought you should know how you treat handicapped people. Shame on you!