MINNEAPOLIS—IDeaS updated its client experience with new enhancements to the IDeaS learning journey. This effort includes the implementation of live chat support, monthly live learning events, quarterly panels, and on-demand virtual training sessions.
- In an industry where timeliness is critical, resolving questions, concerns, and other system issues can’t wait. Support content and response speed are components of customer satisfaction, with most customers expecting companies to interact in real time. IDeaS now offers live chat support led by a team of IDeaS’ Client Success professionals.
- Among the planned enhancements for IDeaS’ training approach are learning pathways tailored to client roles like revenue manager, sales manager, or general manager. These on-demand activities help build organization-wide knowledge of system capabilities and internal alignment with revenue management culture. As the hospitality sector continues to grapple with high staff turnover, these education opportunities will help clients bring new staff members up to speed.
- Education is an active effort, and building a community of peer learners is a way to foster valuable interactions. To facilitate this, IDeaS has developed a calendar of live learning events. Community Connection sessions are a monthly forum where users can explore what’s new and discuss how to make the most of their systems with IDeaS and other users. Monthly Focus sessions provide interactive webinars covering practical topics related to system management and more. Finally, quarterly Panel Discussions will dive into strategy with industry and system experts.
Sanjay Nagalia, co-founder, COO, and technology officer, IDeaS, said, “Providing a best-in-class client experience is one of the key drivers for our global teams. Effective implementation, training, and system adoption are crucial for our clients’ day-to-day work and ensuring they gain the most ROI from our solutions. To do so requires an ongoing learning journey. IDeaS is committed to listening to our clients, implementing the enhancements they need to be successful, and being a part of their journey today and tomorrow.”
Coral Brevig, director, learning and development, IDeaS, said, “Client success is our success, and these enhancements to our support and training showcase our commitment to this shared goal. Whether working with newcomers or well-established clients, I’m excited about our efforts to keep users engaged and confident across their journey with IDeaS solutions.”
