Choice Migrates System Infrastructure to the Cloud

NORTH BETHESDA, Maryland—Choice Hotels International, Inc. announced the closure of its last data center, making it the first hotel company to migrate its entire system infrastructure to the cloud. Now fully on Amazon Web Services (AWS), the move to the cloud enables Choice to respond to real-time market conditions and provides the company with a platform for owners and operators within the Choice system. Being on the cloud enables Choice to update its hotel-facing operations and management tools efficiently and layer in the power of artificial intelligence (AI) and other cloud technologies.

“By moving all of our systems to the cloud, we’re ensuring that our franchisees have up-to-the-minute access to the latest innovations, saving time and money while providing industry-leading distribution and digital systems throughout the competitive hotel booking journey,” said Brian Kirkland, chief information officer for Choice Hotels.

The migration concludes a five-year process and represents a milestone in Choice’s technology innovation. The move to AWS Cloud is a component of Choice’s technology roadmap and involved decommissioning more than 3,729 servers, with over 300 applications retired and more than 250 applications migrated.

“Choice Hotels leaned in big and early on the cloud, which helped them innovate, scale, pivot, and become a more sustainable business over the last five years,” said Matt Garman, senior vice president, sales, marketing, and global services at AWS. “The hotel company has a cloud-first mindset that permeates every part of their business from improved operations to extraordinary customer service, and we’re excited to see what they do next.”


Choice’s work with AWS began in 2015 with the creation of a cloud-based central reservation system (CRS), choiceEDGE.

“Choice operates at the intersection of hospitality, franchising, and technology, and we are thrilled to leverage our cloud-first infrastructure,” said Jason Simpson, vice president of cloud engineering for Choice Hotels. “AWS Cloud was key for us in completing the digital integration of Radisson in record time as well as increasing traffic and booking revenue across our platforms.”

Previous articleFour Financial Changes That Impact the Hospitality Industry’s ‘New Normal’
Next articleSonesta ES Suites Plans Brand’s First Ground-Up Hotel