How to Hire the Best Front-Desk Team
The front desk serves as the gatekeeper and the heart of a hotel—the hub that greets guests, acts as a local guide, answers questions,...
How Fontainebleau Miami Beach Retains Employees and Mitigates Turnover
Fontainebleau Miami Beach celebrated its 10-year grand reopening anniversary this November and honored the 460 employees who have worked at the hotel since the...
How Technology Is Changing Hotel Staffing
The Holiday Inn San Jose-Silicon Valley can seat up to 1,000 guests for a formal dinner in its 14,000-square-foot banquet facility. Plenty goes into...
Hilton Named the Best Company To Work For in the United States
Fortune this week released its list of Best Companies to Work For in the United States for 2019 in partnership with Great Place to Work. Hilton took...
How the Components of Labor Costs Affect Hotels’ Bottom Lines
Per the Bureau of Labor Statistics, the average hourly compensation for a hospitality industry employee increased by 3.6 percent in 2016. In the hotel...