Front-desk staff

How to Hire the Best Front-Desk Team

The front desk serves as the gatekeeper and the heart of a hotel—the hub that greets guests, acts as a local guide, answers questions,...
This week's comings and goings

On the Move: This Week’s Comings and Goings

Leslie Hale has been promoted to president and chief executive officer of RLJ Lodging Trust following the retirement of Ross Bierkan, effective August 2018....
Anthony Klok

Best Western Board Elects Anthony Klok as 2019 Chairman

Phoenix, Ariz.–Best Western Hotels & Resorts today announced that its Board of Directors has elected Anthony Klok as Board Chairman for 2019. Klok, who...
On the move: Comings & Goings

On the Move: This Week’s Comings and Goings

The American Hotel & Lodging Educational Foundation has tapped Shelly Weir as senior vice president of career development and Kelly Vazquez as coordinator. They...
This week's comings and goings

On the Move: This Week’s Comings and Goings

Edward Maynard will oversee development and revenue growth as president of SIXTY Hotels. Maynard’s goals include maximizing revenue using the company's existing assets and...
on the move: comings and goings

On the Move: This Week’s Comings & Goings

Interstate Hotels & Resorts appointed Andrew Jordan as chief marketing officer. In his new position, Jordan will be responsible for leading sales, marketing, revenue...
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Four Seasons Hotels and Resort - Fortune Best Companies to Work For

Five Hotel Companies Among Fortune’s 100 Best Companies to Work For

Five hotel companies made the recently released 21st annual Fortune 100 Best Companies to Work For list, which is based on surveyed employee ratings...
Linens

What Are Your True Variable Costs Per Occupied Room?

Knowing the average, actual costs incurred per occupied guestroom enables a manager to make more prudent pricing and marketing decisions and to monitor expenses....
New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
Hotel security

12 Ways To Increase Hotel Security

Even when hotels have strong security policies and procedures in place, they are still vulnerable to cyber attacks, break-ins, theft, fraud, and other crimes....
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