How to Hire the Best Front-Desk Team
The front desk serves as the gatekeeper and the heart of a hotel—the hub that greets guests, acts as a local guide, answers questions,...
On the Move: This Week’s Comings and Goings
Leslie Hale has been promoted to president and chief executive officer of RLJ Lodging Trust following the retirement of Ross Bierkan, effective August 2018....
Best Western Board Elects Anthony Klok as 2019 Chairman
Phoenix, Ariz.–Best Western Hotels & Resorts today announced that its Board of Directors has elected Anthony Klok as Board Chairman for 2019. Klok, who...
On the Move: This Week’s Comings and Goings
The American Hotel & Lodging Educational Foundation has tapped Shelly Weir as senior vice president of career development and Kelly Vazquez as coordinator. They...
On the Move: This Week’s Comings and Goings
Edward Maynard will oversee development and revenue growth as president of SIXTY Hotels. Maynard’s goals include maximizing revenue using the company's existing assets and...
On the Move: This Week’s Comings & Goings
Interstate Hotels & Resorts appointed Andrew Jordan as chief marketing officer. In his new position, Jordan will be responsible for leading sales, marketing, revenue...
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Five Hotel Companies Among Fortune’s 100 Best Companies to Work For
Five hotel companies made the recently released 21st annual Fortune 100 Best Companies to Work For list, which is based on surveyed employee ratings...
What Are Your True Variable Costs Per Occupied Room?
Knowing the average, actual costs incurred per occupied guestroom enables a manager to make more prudent pricing and marketing decisions and to monitor expenses....
Five Markets With the Most Hotel Construction
Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
12 Ways To Increase Hotel Security
Even when hotels have strong security policies and procedures in place, they are still vulnerable to cyber attacks, break-ins, theft, fraud, and other crimes....
