Three Ways to Elevate Digital Customer Service
As 2022 begins, hospitality professionals should expect an increase in travel. A surge of tourists not only means increased demand for hotels, but it...
Knowland Updates U.S. Meetings Recovery Forecast
ARLINGTON, Virginia—Knowland released an updated U.S. Meetings Recovery Forecast (MRF) to provide the hospitality industry with predictive insights into event recovery over the next...
Knowland: December U.S. Group Meeting Volume Decreased
ARLINGTON, Virginia—Knowland, a provider of data-as-a-service insights on meetings and events for hospitality, released its monthly meetings and events data for December. Although the...
Business Intelligence: A Catalyst for Hotel Recovery
The hospitality industry landscape has changed drastically over the past 18 months. As travel significantly dropped and customer expectations of safety and hygiene increased,...
Thoughtful Hotel Guestroom Closets in the Revenge Travel Era
After over a year and a half of pent-up travel demand, guests might return to hotels with higher expectations than before the pandemic. And...
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On Point: Today’s Point-of-Sale Systems Afford Numerous Advantages to Hoteliers and Guests
Like many parts of the guest journey, the sales transaction has been digitized to enhance convenience for customers. The point-of-sale (POS) system not only...
Lighthouse Launches Integration API as Part of Solutions Platform
DENVER, Colorado—Lighthouse announced the launch of its Integration API as part of the new Lighthouse Developer Solutions suite. This initiative enables technology providers to...
Kabani Hotel Group Announces Sale of Holiday Inn Express & Suites Florida City
MIAMI, Florida—Kabani Hotel Group announced the sale of the Holiday Inn Express & Suites Florida City for $13.2 million. Led by Ahmed Kabani and...
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