A Safer Bet: The Advantages of Advanced Access Control
While staff need to be trained on emergency procedures in case there is an on-property assault or theft, preventing these incidents with strategic access...
How AI and LLMs Will Shape Future Hotel Revenue Strategies
It’s fair to say many are curious about the latest developments in artificial intelligence (AI) regarding large language models (LLMs) such as ChatGPT. Who...
Building a Security Culture: The Most Basic Best Practice Is to Train All Staff...
Discussions of guest expectations in today’s hotel industry often involve aspects such as hyper-personalization, digital transactions, guestroom entertainment, wellness, and sustainable practices. Perhaps because...
Quick-Check Safety and Security Items in Guestrooms
When it comes to servicing guestrooms, housekeepers must observe and report any deficiencies that may compromise guest safety and security. Following are several “quick...
Hilton Upgrades Event Booking Platforms for Small Businesses
McLEAN, Virginia—Hilton announced two digital innovations designed for small- and medium-sized businesses. The innovations are part of Hilton’s commitment to digitally transform the business...
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DiamondRock Hospitality Completes Sale of Westin Washington, D.C. City Center
BETHESDA, Maryland—DiamondRock Hospitality Company announced that on Feb. 19, 2025, it completed the sale of the 410-room Westin Washington, D.C. City Center for a...
AHLA: Nearly Two-Thirds of Hotels Report Staffing Shortages
WASHINGTON—Hotels’ efforts including higher pay and a broadening range of benefits have improved staffing levels over the past year, but nearly two-thirds (65 percent)...
CBRE Forecast Shows RevPAR to Increase in 2025
DALLAS, Texas—CBRE forecasted that revenue per available room (RevPAR) will continue to grow in 2025, as urban locations continue to outperform due to improved...
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