Better Online Engagement

When making booking decisions, guests are looking at up to 11 online review sites. This is fundamentally changing the dynamics of loyalty, says Kristin...

Starwood Featuring Instagram on All Property Websites

STAMFORD, Conn.—Guests of Starwood’s more than 1,150 hotels capture and share an average of 40,000 images per month on Instagram, and in response, the...

Curio Collection By Hilton Debuts “Are You Curious?” Quiz

The Curio Collection by Hilton is helping travelers dig into their love of exploration. Through consumer research, the brand discovered that people are seeking unique...

Haunted Hotels Scare Up Business

Things that go bump in the night, appear out of nowhere in 1930s-era housekeeping garb, or unexpectedly tie towels in a knot while guests...
Experiential travel

Three Ways to Tap Into the Experiential Travel Boom

It takes more than a pool or a spa to woo guests. In 2020, thrill-seeking travelers are looking for more interesting and immersive things...
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A diverse team holds hands, representing diversity and workplace culture

14 Hotel Companies Among 2019 Best Employers for Diversity

Fourteen hotel companies are among this year's Best Employers for Diversity, according to Forbes magazine. The list, which recognizes organizations for their commitment to...
cockroach pests

How to Spot and Get Rid of Common Household Pests in Hotels

Running a business in the hospitality industry is a tough task, and when pests are added to the equation, it can get even more...
New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
Women in LODGING 2018

15 Women Moving Up Hospitality’s Career Ladder

Over the past few years, more and more women seem to be climbing to the top ranks of the hotel industry. This isn’t a coincidence—woman...
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