Better Online Engagement
When making booking decisions, guests are looking at up to 11 online review sites. This is fundamentally changing the dynamics of loyalty, says Kristin...
Starwood Featuring Instagram on All Property Websites
STAMFORD, Conn.—Guests of Starwood’s more than 1,150 hotels capture and share an average of 40,000 images per month on Instagram, and in response, the...
Curio Collection By Hilton Debuts “Are You Curious?” Quiz
The Curio Collection by Hilton is helping travelers dig into their love of exploration. Through consumer research, the brand discovered that people are seeking unique...
Haunted Hotels Scare Up Business
Things that go bump in the night, appear out of nowhere in 1930s-era housekeeping garb, or unexpectedly tie towels in a knot while guests...
Three Ways to Tap Into the Experiential Travel Boom
It takes more than a pool or a spa to woo guests. In 2020, thrill-seeking travelers are looking for more interesting and immersive things...
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14 Hotel Companies Among 2019 Best Employers for Diversity
Fourteen hotel companies are among this year's Best Employers for Diversity, according to Forbes magazine. The list, which recognizes organizations for their commitment to...
How to Spot and Get Rid of Common Household Pests in Hotels
Running a business in the hospitality industry is a tough task, and when pests are added to the equation, it can get even more...
Five Markets With the Most Hotel Construction
Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
15 Women Moving Up Hospitality’s Career Ladder
Over the past few years, more and more women seem to be climbing to the top ranks of the hotel industry. This isn’t a coincidence—woman...
