data

Four Ways to Use Big Data in Hospitality

A hospitality business has countless ways to collect snapshots of consumer data—past travel bookings, seasonal sale trends, and more. But without looking at all...
meeting

Building Rapport with Meeting Planners in the Digital World

When almost every client interaction has gone digital, it's critical to add personal rapport to every faceless communication—whether email, video chat, or texting. It’s...

InterContinental Chicago’s New Social Intelligence Tool

When he was appointed General Manager of the InterContinental Chicago Magnificent Mile nearly a year ago, Ronald Hoogerbrugge had already amassed 20 years of...
SI College Football Preview-virtual reality

IHG Launches Virtual Reality Marketing in Sports Illustrated

IHG is taking on a new kind of marketing in Sports Illustrated's College Football Preview Issue—virtual reality (VR). The move is part of the...
Montage Palmetto Bluff Food Truck

Hotel Food Trucks: The Benefits of Taking F&B Mobile

The experiential dining race is on, and hotels are adding new twists to their dishes, drinks, and the ways in which guests enjoy their...
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14 Hotel Companies Among 2019 Best Employers for Diversity

Fourteen hotel companies are among this year's Best Employers for Diversity, according to Forbes magazine. The list, which recognizes organizations for their commitment to...
cockroach pests

How to Spot and Get Rid of Common Household Pests in Hotels

Running a business in the hospitality industry is a tough task, and when pests are added to the equation, it can get even more...
New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
Women in LODGING 2018

15 Women Moving Up Hospitality’s Career Ladder

Over the past few years, more and more women seem to be climbing to the top ranks of the hotel industry. This isn’t a coincidence—woman...
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