6 Advantages to Implementing an E-tipping Solution
When it comes to hoteliers adopting e-tipping, 2023 saw “lots of potential energy, but very little kinetic energy,” as Russ Lemmer, CEO of Austin,...
How Do You Know When Your Housekeepers Are in Duress?
For many lodging properties, the housekeeping department employs more associates than any other, often numbering in the dozens or even hundreds. And most of...
Room Attendant Oversights That Really Irritate Guests
As the poet Emily Dickinson reminded us, “If you take care of the small things, the big things take care of themselves.” Indeed, often...
Quick-Check Safety and Security Items in Guestrooms
When it comes to servicing guestrooms, housekeepers must observe and report any deficiencies that may compromise guest safety and security. Following are several “quick...
Staying Vigilant: Housekeeping’s Role in Creating a Bed Bug-Free Haven
In the hospitality industry, maintaining a clean and comfortable environment for guests is extremely important. However, one persistent challenge that can mar the reputation...
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5 Best Practices for an Ideal Franchisor–Franchisee Relationship
As the EVP of franchise operations for My Place Hotels, a leading hotel franchise company, I’ve learned that the franchisor–franchisee relationship is key to...
InterContinental Indianapolis Opens Following Property Redevelopment
InterContinental Hotels & Resorts, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, has opened its newest property, InterContinental Indianapolis. Located in the...
Global Table by Sonesta Becomes Company’s Newest Food & Beverage Program
NEWTON, Massachusetts—Sonesta International Hotels Corporation announced the launch of Global Table by Sonesta, an initiative set to debut in 2025 across select full-service Sonesta...
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