Building a Better Toolkit
While every hotel has different needs, here are some essentials that are useful in a toolkit across properties, segments, and locations.
Decibel meter (guestroom...
How Much Bandwidth Does Your Property Need?
Two years ago, BioMarin, a pharmaceutical firm based in San Rafael, Calif., called Inn Marin to book an offsite training session. This wasn’t unusual...
Catering to International MICE Groups
Hotels in major business event destinations must stay ahead of meetings, incentives, conferences, and events (MICE) food and beverage trends to better serve guests and...
Study Finds Problem Solving Leads to Greater Customer Satisfaction
COLUMBIA, Mo.–Recent studies suggest that improving customer experiences is becoming a top priority for businesses, with some reports even predicting customer experience will soon...
How To Boost Occupancy in the First Quarter
The first quarter of the year is both a critical and challenging time for hoteliers. LODGING checked in with Michael Tall, president and chief operating officer...
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BWH Hotels’ Soft Brands Empower Independent Hotels with Global Strength
As travelers increasingly seek authentic, locally inspired experiences, BWH Hotels is meeting the moment with a diverse portfolio of soft brands that blend individuality...
Waldorf Astoria New York to Reopen After Renovation
NEW YORK CITY—Waldorf Astoria New York offered the first looks at a restoration of the hotel’s architecture with new designs. The property, which closed...
J.D. Power: 2025 NAGSI Study Shows Hotel Guests Want Smart TVs, Good Hotel Mobile...
TROY, Michigan—Hotel guests in every segment feel they are getting better value for their travel dollar, and according to the J.D. Power 2025 North...
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