Why Hotels Need to Conduct Product Audits
Many often associate the term “product audit” with “quality audits.” A quality audit is an inspection of a product—whether a cleaning solution, paper product,...
How Much Guest Data Do You Have a Right to Use?
Using big data to gain insights about hotel guests is a relatively new development in the lodging industry. When done right, it can provide...
The Battle Over Mandatory Resort Fees
More hotels are imposing mandatory “resort fees” on their guests for amenities, and the amount of those fees is increasing at many of those...
Housekeeping Hand Hygiene: The Key to Cleanliness
In honor of International Housekeeping Week, it’s important to not only recognize housekeepers’ hard work, but also the importance of maintaining their health. And...
Mayflower Hotel Gears Up for Election
Washington, D.C.—Next to 1600 Pennsylvania Avenue, NW, the Mayflower Hotel at 1127 Connecticut Ave NW is the capital city’s most politically charged address. Host...