Payment Card Industry Data Security Standards
“PCI-DSS” refers to the Payment Card Industry Data Security Standards, which is a set of security standards developed by the major credit card companies....
A Forgotten Tool: Improving Lodging Security With Behavioral Detection and Analysis
Last year, a hotel guest in Las Vegas committed the worst mass shooting in U.S. history when he killed 58 people and injured another...
Combating Noise Pollution and Helping Guests Rest Easy
Complaints about noise can be the undoing of a hotel, as few things impact an otherwise ideal guest experience—and subsequent social media reviews—as negatively...
How to Hire the Best Front-Desk Team
The front desk serves as the gatekeeper and the heart of a hotel—the hub that greets guests, acts as a local guide, answers questions,...
Three Tips for Hoteliers When Developing Local Talent
Harsha Chanrai, founder and CEO of Saira Hospitality, offers the following advice for hoteliers looking to develop local talent.
Look for soft skills.
“Focus on finding...
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An Inside Look at Mattresses: Delving Into the Technology Prior to Procurement
A high-quality mattress promotes the restful sleep that is one of the fundamental offerings of the hotel industry. But even top-tier mattresses eventually need...
Accor Releases Q1 2024 Results
The first quarter of 2024 demonstrated the hotel demand in all Accor Group regions and segments. Operating performance indicators (RevPAR and portfolio growth) are...
Hilton Garden Inn Atlanta East/Stonecrest Completes Renovation
STONECREST, Georgia—Artemis Hotel Group announced the completion of a full-scale renovation for the Hilton Garden Inn Atlanta East/Stonecrest, located in Lithonia, Georgia.
The 110-room property...
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