Valerie Neff Newitt
Millennials Have Youth, Baby Boomers Have Time and Money
Hotels are going sleek and techie to woo millennials. But it’s the baby boomers who have the promise to keep brands’ pulses racing throughout...
Keep Birds from Splattering Your Property and Brand
When the iconic red-shingled roof at the Hotel del Coronado in San Diego began to look milky white because of incessant bird splatters, Sonny...
Focusing on Acoustics Can Improve Guests’ Comfort
Your guests’ ears never rest, not even when they’re sleeping. Throughout the night, guests are likely to hear off-and-on HVAC systems, TVs in adjacent...
Taking Steps to Help Prevent Suicides in Hotels
On July 20, 1995, comic book writer George Caragonne checked into the Marriott Marquis in New York City intent on taking his own life....