Greeting Guests with Gifts

Greeting guests with a little something extra at check in is one of the easiest—and surest—ways to make them feel welcome and foster loyalty....
phone - delivery

Texting Guests for Quick Feedback

To entice the all-important millennial demographic, hoteliers are putting their staff with the nimblest fingers to use by engaging with travelers via text message....

Guests Turn to Fitness Concierge to Stay in Shape

A new presence in the lodging industry is the fitness concierge. These fitness professionals partner with a hotel to connect guests with local fitness...

Hilton Introduces Electric Vehicle Charging Program

MCLEAN, Va.—Hilton Worldwide today announced a major electric vehicle (EV) charging program, which will be available at 50 U.S. hotels by the end of...

Pets Offer Hotels a Solid Source of Revenue

For an increasing number of Americans, leaving behind their furry friends when traveling is no longer an option. The American Pet Products Association estimates...

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Coronavirus impact on economy

UPDATED: How Hotel Brands Are Responding to COVID-19

Leading hotel brands have responded to the COVID-19 pandemic in various ways—from temporarily suspending brand standards and cutting franchise fees to opening their services to...
CARES Act

What Hotel Owners and Operators Need to Know About the CARES Act

On March 27, 2020, President Donald Trump signed into law the Coronavirus Aid, Relief, and Economic Security Act also known as the CARES Act....
Pechanga Warehouse Team Member, Darren Henderson stacks melons and pineapples high on a pallet jack in preparation for donation.

Hotels Step Up to Feed Their Communities During COVID-19

As the number of COVID-19 cases rises nationwide, hotels across the country are shutting their doors and turning off the lights in response to...

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