Ask Anthony: Is the Customer Really Always Right?

Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s...

Even Hotels Introduces Chief Wellness Officers For Its Inaugural Properties

ATLANTA—Even Hotels announces that Scott Blakeslee and Dieter Schmitz will serve as chief wellness officers for the Rockville property and the Norwalk property, respectively;...

Two Bunch Palms to Become a Carbon-Neutral Resort

PALM SPRINGS, Calif.—Clean energy provider Pear Energy and Two Bunch Palms Spa Resort, located outside of Palm Springs, have partnered to create the first...

Flexible Checkout: the Latest Direct Booking Amenity

Hotels continue to test the waters of flexible checkout practices that allow guests to extend their stay beyond the mid-day standard. Two years ago,...

Marriott’s Frequent Guest Program Ranks No. 1

Marriott's frequent guest program ranks highest among hotel loyalty/rewards programs, shows a consumer survey released April 11. Marriott Rewards received an overall customer satisfaction...

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Multitasking

Marriott Hotels Survey Suggests That Creativity and Productivity Are Hindered by Multitasking

According to a global survey conducted by Marriott Hotels, American business travelers are more prone to multitasking than their global peers. Nearly 80 percent...
(From the left) Neal Patel, Biran Patel, Jagruti Panwala, Rachel Humphrey, and Vinay Patel

AAHOA Officers Share Thoughts on Their Industry and Their Organization

AAHOA officers, led by chairwoman Jagruti Panwala and joined by former interim president and CEO Rachel Humphrey, who has returned to her previous position...
Branding

Creating a Branding Strategy in Four Steps

The consequences of failing to incorporate a property branding strategy range from off-target market positioning to uncoordinated operational efforts and significant revenue loss. Below...

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