Improving Front Desk Operations Starts with an Empowered Team
The front desk experience can make or break a guest’s hotel stay. When the process is done right, the guest is delighted, either from...
La Quinta Helps Business Travelers ‘Take a Paws’ With Therapy Dogs
La Quinta is encouraging its guests to take a breather with its new Take a Paws Project. On November 20, the busiest day for...
Aimbridge Hospitality and Global Hotel Alliance Partner to Offer Loyalty Program to Independent Hotels
Global Hotel Alliance—an alliance of independent hotel brands and operator of the multi-brand loyalty program, DISCOVERY—recently announced that third-party management company Aimbridge Hospitality will...
Marriott to Send Geo-Targeted Mobile Offers to Guests
Marriott International has added a new feature to its loyalty program called LocalPerks that sends geo-targeted, mobile offers during a member's stay. Using Beacon...
Three Ways Luxury Hotels Can Use Technology To Improve Service
As the travel and tourism industry grows, the global luxury hotel market is expected to reach $232 billion by the end of 2025, according...
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Off to a Slow Start: U.S. Hotel Transactions at Lowest First-Quarter Dollar Volume Since...
The U.S. hotel industry saw 800 transactions in the first quarter of 2024, according to data from CoStar. Higher interest rates continue to take...
DoubleTree by Hilton Surpasses 100 Properties in Asia-Pacific
SINGAPORE—DoubleTree by Hilton surpassed 100 properties in the Asia-Pacific region. This milestone is being driven by recent and upcoming hotel openings across the region,...
The Westin San Diego Bayview Completes Renovation
SAN DIEGO, California—The Westin San Diego Bayview has completed a comprehensive $20 million renovation, marking a transformation of its 436 guestrooms and meeting spaces.
“In...
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