How Old Brands Can Adapt to New Guests
Daniel Johnson, CHA, serves as a hotel analyst for Travel Channel’s Hotel Impossible and is vice president of operations for Argeo Hospitality. Here, he...
Global Spa Industry Now Valued at $94 Billion
The spa industry grew 58 percent from 2007 to 2013, from $60 billion to $94 billion with a 47 percent growth in spa locations,...
Perks Increasingly Expected as the Norm
Overall customer satisfaction has improved for the fourth consecutive year, but a new study from J.D. Power has discovered that as hotel guests increasingly...
W Hotels Unveils Private Music Studios
NEW YORK—W Hotels Worldwide, part of Starwood Hotels & Resorts Worldwide, in partnership with Coca-Cola, today debuted the first-ever W Sound Suite at W...
Getting to Know Your Guests
Getting to know guests and anticipating their needs is a key skill for any hotelier. And now, with increasingly smart apps and software platforms,...