Ask Anthony: Better Serving Guests with Mobility Needs
Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s...
The Continental Breakfast: A Guest Oasis or Mirage?
They say that the way to a man’s heart is through his stomach. When it comes to hotels, the breakfast bar offers the same...
Using Art to Bridge Age Gaps Among Guests
As the tension between millennials and baby boomers dominates the media, it’s easy to believe that there are no similarities between the generations. However,...
Using Mobile To Improve Traveler Loyalty
The mobile-loving tendencies of today’s consumers—particularly those in their twenties and early thirties known as the Millennial demographic—are dramatically transforming how they go about...
Being Accessible to Guests with Disabilities
“The elevator is over there,” hotel associates have often told Peter Slatin, who, as a blind man, finds the description extremely lacking in clarity....