Kimpton Revamps Loyalty Program, Website, and Blog
Kimpton Hotels & Restaurants announced today the launch of Kimpton Karma Rewards, a new loyalty program designed to recognize and reward members beyond stay...
Ask Anthony: Is the Customer Really Always Right?
Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s...
Flexible Checkout: the Latest Direct Booking Amenity
Hotels continue to test the waters of flexible checkout practices that allow guests to extend their stay beyond the mid-day standard. Two years ago,...
The Benjamin Launches Curated Fitness Regimes
New York City—The Benjamin, a newly redesigned luxury hotel in Midtown Manhattan, has recently expanded its wellness services beyond its renowned sleep program to...
Shift in Hotel Retail Impacts Revenues and Profits
Hotels provide retail operations primarily for guest convenience and satisfaction and, in general, are only a small part of total hotel revenue. For the...
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New Pyramid Global Hospitality COO Continues Focus on Big Data to Benefit Owners
Pyramid Global Hospitality Chief Operating Officer Eric Habermann retired in April following seven years with the company and a nearly 40-year career in hospitality....
Grand Hyatt Kauai Resort & Spa Launches Scholarship Program
Grand Hyatt Kauai Resort & Spa, a 605-room resort, announced the launch of a scholarship program to support the continued education of its colleagues...
Hilton Surpasses 500 Hotels in Florida
MCLEAN, Virginia, and MIAMI, Florida—Hilton announced a major milestone as the company surpassed 500 open hotels across Florida. This growth was fueled in part...
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