Hotels Elevate Guest Experience With Resort Amenities
Unlike hotels, which often see guests check in and check out in less than 24 hours, resorts are tasked with creating a positive guest...
Trump Gets Into the Wellness Game
In the past year, plenty of hotel brands took initiative and launched wholesome food and lifestyle options for travelers who want to keep up...
Getting to the Points
Last October, Deloitte and Touche surveyed more than 4,000 travelers to assess customer loyalty in the hotel industry. The results revealed that loyalty programs...
Warm and Gracious
For Jennifer Robbins, success is all about engagement. As general manager of the DoubleTree by Hilton in Naples, Fla., Robbins doesn’t think her management...
Above and Beyond
From bellhops and front desk clerks to housekeepers and maintenance staff, every hotel worker plays an instrumental role in the quality of service guests...