Guest Relations

Hotels Improve Guest Experience When They Become Data Advocates

Guest Relations Tim Sullivan - March 18, 2019

Consumer privacy is a hot topic that is not going away any time soon. Guests are increasingly concerned about their personal information—and for good...

Businessman walking in hotel lobby with suitcase and using his smart phone. Male business traveler in hotel hallway with cellphone and luggage.

Five Guest Engagement Strategies—and How Much Staff Effort They Require

Guest Relations Warren Dehan - March 5, 2019

An engaged guest is a loyal guest and the most effective salesperson a property has. Understanding how to engage guests is essential for a...

Traveling While Female: A History of How Hotels Warmed Up To Women

Guest Relations Mark Young - March 1, 2019

In 1885, The New York Tribune assigned a reporter to investigate how many women unaccompanied by either a husband or parent were staying at...

Egencia Launches Hotel Conversations Platform, Connecting Hotels and Business Travelers

Guest Relations LODGING Staff - February 20, 2019

BELLEVUE, Wash.—Today, Egencia, the business travel arm of Expedia Group, announced at the Business Travel Show the addition of three features to its global...

Four Consumer Trends Shaping Guest Expectations in 2019

Guest Relations LODGING Staff - January 24, 2019

SINGAPORE—Sabre Corporation, a technology provider to the global travel industry, this week released a study in partnership with TrendWatching, which reveals the top consumer trends...