Guest Feedback

Six Missteps to Avoid When Capturing and Actioning Guest Feedback

In today's economy, consumers are highly informed and offer loyalty to brands with certain expectations for communication between brands and their customers. In this...
mentorship

Three Benefits of Mentorship Programs in Hospitality

In the hospitality industry, where personal relationships take the lead, a key connection between the guest and the hotel ensures success and loyalty. This...
Hotel Laundry

What Hotels Can Learn From How Hospitals Do Laundry

Hospitals and hotels have a lot in common: a demanding and increasingly well-informed clientele; a large hierarchy of workers with varying levels of responsibility;...
Anthony Melchiorri

Ask Anthony: Creating a Good Mission Statement

Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s...
Front-desk staff

How to Hire the Best Front-Desk Team

The front desk serves as the gatekeeper and the heart of a hotel—the hub that greets guests, acts as a local guide, answers questions,...
Stress points - security

Four Key Elements of Behavioral Detection and Analysis

Lodging facilities have traditionally relied on a layered approach to physical security. Mutually supporting security countermeasures—including CCTV, locks, and staff dedicated to the security...
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New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
angry guest

The Room Key: How To Handle an Angry Guest

The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
data breach

12 Ways to Increase Hotel Security

Even when hotels have strong security policies and procedures in place, they are still vulnerable to cyber attacks, break-ins, theft, fraud, and other crimes....
Kinley Chattanooga

Vision Hospitality Group Adds New Lifestyle Portfolio: Humanist

Chattanooga, Tenn.—Vision Hospitality Group unveiled plans for its newest boutique hospitality brand, Kinley. Kinley will be part of the overarching company’s new Humanist lifestyle...
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