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Fraudulent Use of Chargeback Rights

Fraudulent Use of Chargeback Rights

The mantra of many hotel owners striving to provide customers with excellent service is, “The customer is always right.” But what happens when the customer is wrong? The hotel industry experiences one of the highest average chargeback ratios among all ...

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Moody’s Adjusts Lodging Outlook to Positive

Moody’s Adjusts Lodging Outlook to Positive

NEW YORK—Moody’s Investors Service has revised the outlook for the U.S. lodging and cruise industry to stable from positive reflecting the expectation adjusted EBITDA growth will slow in 2017, the ratings agency says in a report. The outlook reflects expectations ...

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R.D. Olson’s Development Fundamentals

R.D. Olson’s Development Fundamentals

LODGING recently sat down with Bob Olson, founder and CEO of R.D. Olson Development, to discuss his company’s bold investments. What is R.D. Olson’s overall growth strategy? First of all, we look for markets that have multiple demand generators and ...

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U.S. Hoteliers Operate in Low Inflation Environment

U.S. Hoteliers Operate in Low Inflation Environment

ATLANTA—The magnitude of change in the major industry indicators is not pleasing U.S. hotel owners and operators. New development activity continues to accelerate, while growth in average daily room rates (ADR) has decelerated. The sluggish start during the first half ...

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Apple Hospitality Completes Merger with Apple Ten

Apple Hospitality Completes Merger with Apple Ten

RICHMOND, Va.—Apple Hospitality REIT, Inc. has announced the completion of its previously announced merger with Apple REIT Ten. The combination with Apple Ten’s highly complementary portfolio of 56 hotels creates one of the largest upscale, select service lodging REITs in ...

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Need-to-Knows of Negotiating a Franchise Contract

Need-to-Knows of Negotiating a Franchise Contract

From area of protection and new construction fees to capital expenditure mandates, hoteliers have a lot of business issues to consider before signing a franchise agreement. Mitch Miller, principal at Palo Alto, Calif.-based Miller Law Group, offers the following advice ...

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