Mark Friesen
Patterns in Hospitality: What’s in Flux Post-Pandemic
The hospitality industry has always been impacted by and responded to major economic and cultural forces and trends. As the industry emerges from the...
Alt-Normal: Some Prospects for Hotels Post-Pandemic
As the hospitality industry was temporarily yet profoundly challenged by the COVID-19 pandemic, hoteliers were strong-armed into modifying guest-facing operations. Technology has played the...
Is the Industry Facing a CapEx Depletion Syndrome?
In 2020, as the pandemic swept through the United States, many of its nearly 58,000 hotels remained solvent in part by deferring planned capital...