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J.D. Power: Travel Industry Apps Lag in User Satisfaction

COSTA MESA, Calif.—As travel apps rapidly replace everything from boarding passes to car rental and hotel room keys, many such apps are falling short...
Long-term value creation

Achieving High-Tech Guest Satisfaction with Mobile Systems

As mobile devices become smaller, more reliable, and less expensive, more and more hotels are leaning on this technology to help keep operations moving...

Four Takeaways from J.D. Power’s Guest Satisfaction Study

Guest satisfaction is of the utmost importance to hotels, and guests are happier than ever, according to the J.D. Power 2018 North America Hotel...

J.D. Power Reports Higher Guest Satisfaction Across Hotel Segments

COSTA MESA, Calif.—Across the board, hotels are making their guests happier than ever, according to the newly released J.D. Power 2018 North America Hotel...

Study: Indirect Booking Linked To Lower Guest Satisfaction

COSTA MESA, Calif.—When guests book through an independent travel website or mobile app instead of directly with the hotel, they are more likely to...
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