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J.D. Power Reports Higher Guest Satisfaction Across Hotel Segments

COSTA MESA, Calif.—Across the board, hotels are making their guests happier than ever, according to the newly released J.D. Power 2018 North America Hotel...

Study: Indirect Booking Linked To Lower Guest Satisfaction

COSTA MESA, Calif.—When guests book through an independent travel website or mobile app instead of directly with the hotel, they are more likely to...

Hotel Satisfaction Reaches Record High

Hotel guest satisfaction has reached its highest level since J.D. Power revised its methodology in 2006, according to the J.D. Power 2014 North America...

Kimpton Tops Charts in Market Metrix Hospitality Index

SAN FRANCISCO, Calif.—Kimpton Hotels and Restaurants received the highest score on the Market Metrix Hospitality Index (MMHI) for the first quarter of 2014. Kimpton...

Food and Water Quality an Ongoing Challenge for Hotels

From the buffet salad bar greens to the ice clinking in drinks served poolside, hotel administrators are finding that protecting guests from food and...