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Building Strong and Strategic Community Partnerships

A quality relationship with the local community is an essential element for success for any hotel. A community relationship ensures a property has clear...
Sleep - guest experience - guest comfort score

J.D. Power: Quality of Sleep Is Critical To Guest Experience

COSTA MESA, Calif.—If hotels really want to build loyalty and stand out to guests, they need to focus on the bed, according to the...
Business traveler using a hotel app

J.D. Power: Travel Industry Apps Lag in User Satisfaction

COSTA MESA, Calif.—As travel apps rapidly replace everything from boarding passes to car rental and hotel room keys, many such apps are falling short...
Long-term value creation

Achieving High-Tech Guest Satisfaction with Mobile Systems

As mobile devices become smaller, more reliable, and less expensive, more and more hotels are leaning on this technology to help keep operations moving...
front desk

Four Takeaways from J.D. Power’s Guest Satisfaction Study

Guest satisfaction is of the utmost importance to hotels, and guests are happier than ever, according to the J.D. Power 2018 North America Hotel...