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Marriott’s Frequent Guest Program Ranks No. 1

Marriott's frequent guest program ranks highest among hotel loyalty/rewards programs, shows a consumer survey released April 11. Marriott Rewards received an overall customer satisfaction...

Sleep on It: The New Four Seasons Bed

A good night’s sleep. Those four simple words may be more important than anything else when it comes to a guest’s lodging experience. After...

Clarabridge Acquires Market Metrix

RESTON, Va.—Clarabridge Inc., a provider of intelligent Customer Experience Management (CEM) solutions, has announced the acquisition of Market Metrix, an Enterprise Feedback Management (EFM)...

Drury Hotels’ Secret to Guest Satisfaction

On its way toward Memphis, Interstate 55 straightens into a precise vertical line as it runs down the eastern edge of Sikeston, Mo. About...

Hotel Concierges Take a Personal Approach

Whether it’s chartering a private helicopter to Niagara Falls, renting out a city’s hottest nightclub, or shipping puppies to Abu Dhabi, hotel concierges are...
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