Tag: guest satisfaction
Hotel Satisfaction Reaches Record High
Hotel guest satisfaction has reached its highest level since J.D. Power revised its methodology in 2006, according to the J.D. Power 2014 North America...
Kimpton Tops Charts in Market Metrix Hospitality Index
SAN FRANCISCO, Calif.—Kimpton Hotels and Restaurants received the highest score on the Market Metrix Hospitality Index (MMHI) for the first quarter of 2014. Kimpton...
Food and Water Quality an Ongoing Challenge for Hotels
From the buffet salad bar greens to the ice clinking in drinks served poolside, hotel administrators are finding that protecting guests from food and...
Marriott’s Frequent Guest Program Ranks No. 1
Marriott's frequent guest program ranks highest among hotel loyalty/rewards programs, shows a consumer survey released April 11. Marriott Rewards received an overall customer satisfaction...
Sleep on It: The New Four Seasons Bed
A good night’s sleep. Those four simple words may be more important than anything else when it comes to a guest’s lodging experience. After...