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Guest Satisfaction Reaches Seven-Year High

WESTLAKE VILLAGE, Calif.—Following two years of declines, hotel guest satisfaction has increased significantly, reaching its highest levels in the past seven years, according to...

Hotels Elevate Guest Experience With Resort Amenities

Unlike hotels, which often see guests check in and check out in less than 24 hours, resorts are tasked with creating a positive guest...

A Comeback Story

Many chain and boutique hotels have concierges who serve as troubleshooters for guests, offering advice, tips, and suggestions. But the independently owned 98-room Galley...

Do the Math

With a tight economy and the market still in the recovery phase, hoteliers are seeking out ways to increase incremental revenue and impact the...

Solving the Parking Problem

Hotel owners and managers often view parking as a necessary evil or a source of headaches. However, parking is an essential guest service that...
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