Tag: guest satisfaction
The Trust Factor: How Brand Recognition Drives Hotel Guest Satisfaction
In today’s hyperconnected world, guest satisfaction isn’t just a feel-good metric. It is a proven driver of revenue, reputation, and repeat bookings. As competition...
J.D. Power: 2025 NAGSI Study Shows Hotel Guests Want Smart TVs, Good Hotel Mobile...
TROY, Michigan—Hotel guests in every segment feel they are getting better value for their travel dollar, and according to the J.D. Power 2025 North...
Spring Break Strategies: How Real-Time Analytics Can Enhance the Guest Journey
Spring break is a critical time for the hospitality industry, bringing both excitement and operational challenges. As hotels are currently in the mix of...
Putting the Customer First
In this third and final installment of our 2024 Owner Series, LODGING speaks with Harry (Himesh) Patel, director of Solvue Hospitality Group, regarding his...
Trends in Maintenance Spend: Expenditures Are Rebounding in an Area That is Key to...
While hotel industry revenues and profits are rising, guest satisfaction is declining. According to the J.D. Power 2022 North America Hotel Guest Satisfaction Index...