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J.D. Power Evaluates Guest Satisfaction Among Large Third-Party Management Companies

TROY, Mich.—Even in the age of digitally enabled contactless hotel bookings and hand-sanitized check-ins, a key element driving hotel guest satisfaction with third-party management...
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J.D. Power Releases 2020 Hotel Rankings and Guest Satisfaction Index

TROY, Mich. — A year ago, hotel summer marketing and advertising efforts were in full swing with images of epic pools, zen-like spas, and...
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Why Hotel Housekeeping Needs a Tech Makeover

Hotels today are implementing technology in every aspect of their operations from ordering room service on an Apple TV to mobile check-ins, and the housekeeping department should...

Building Strong and Strategic Community Partnerships

A quality relationship with the local community is an essential element for success for any hotel. A community relationship ensures a property has clear...
Sleep - guest experience - guest comfort score

J.D. Power: Quality of Sleep Is Critical To Guest Experience

COSTA MESA, Calif.—If hotels really want to build loyalty and stand out to guests, they need to focus on the bed, according to the...