Tag: guest experience
Achieving High-Tech Guest Satisfaction with Mobile Systems
As mobile devices become smaller, more reliable, and less expensive, more and more hotels are leaning on this technology to help keep operations moving...
Four Takeaways from J.D. Power’s Guest Satisfaction Study
Guest satisfaction is of the utmost importance to hotels, and guests are happier than ever, according to the J.D. Power 2018 North America Hotel...
Four Ways To Meet Guests’ Outdoor Charging Needs
There’s no doubt about it—hotel guests are spending more time outdoors and in common spaces with their favorite devices in hand. This is especially...
Technology, the Connected Traveler, and the Guest Experience
For a moment, put yourself in the shoes of a typical smartphone user who happens to be searching for a hotel room. What kind...
How Jennifer Brody Earned Her Golden Keys as a Concierge
In April, Jennifer Brody, concierge at The Peninsula Chicago, was awarded the prestigious Young Leader Award at the Les Clefs d’Or International Congress in...