Tag: guest experience
Guests Anonymously Share Secrets at ARRIVE Wilmington’s On-Site Confessional
There is a tiny room tucked into a nunnery-turned-hotel in Wilmington, North Carolina, where guests can anonymously exchange secrets with strangers. In what was...
How Accor’s New Loyalty Program Caters to Evolving Preferences
So, what could be new in loyalty programs? That’s what LODGING wanted to know in speaking to Jeff Doane, senior vice president, sales and...
DIY Drinks: Helping Guests Make Their Own Craft Cocktails
Hotel bars vary in design but are all similar in service, and minibars tend to provide the same options across the board. Combining external...
Chicago’s Kimpton Gray Partners With Garfield Park Conservatory and Orbitz for Plant Pop-Up Hotel
It’s no secret that people care more about authentic experiences than ever before. Pop-up restaurants and shops have been meeting that need for years,...
Five Technologies Hoteliers Should Consider Adopting in 2020
The new year is coming and hotels are preparing budgets and strategies to start off on the right foot. The problem is: how to...