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Tourist is visiting at Mong Kok night market in Hong Kong. — localized content

Creating Localized Content That Guests Will Actually Use

Personalized experiences are highly sought after by travelers. In an Epsilon research survey, 87 percent of respondents said they are more likely to do...
general managers

Hotel General Managers Share Three Trends of 2019

North Palm Beach, Fla.—Driftwood Hospitality Management (DHM), a North Palm Beach-based hotel management company that operates 70 hotels throughout the United States and Costa...
Mother and son using a digital tablet - data

Three Insights on How Data Is Changing the Relationship Between Travelers and Hotels

Guest connectivity goes beyond network strength and the fastest WiFi connection. Technology is also allowing hotels to interact with guests on a more personal...
Anthony Melchiorri

Ask Anthony: Incorporating Technology Without Losing the Personal Touch

Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s here...
Gaylord Opryland

Designing Recreational Water Settings for Hotels: Five Factors for Success

Many resorts are incorporating impressive water features into their list of offerings. As with any space on a property, these recreational water settings are...
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