Tag: guest experience
Hospitality in 2021: Navigating the Pivot Point
As 2020 draws to an end, hospitality stands at a critical pivot point. The entire industry continues to navigate the many challenges and setbacks...
Turkey Trot and Feasts To-Go: Six Ways Hotels Are Safely Celebrating Thanksgiving in 2020
A Gobble Wobble 5K, a private Thanksgiving feast by the ocean, and wreath-making classes—these are just a few ways hotels are helping guests and...
Using Lighting to Enhance the Guest Experience
This has been a tough year. Moving forward, hotel leaders will need solutions that respond to challenges of the COVID-19 pandemic while still differentiating...
‘Deliver on Your Promise’: Insights From AAA Inspectors’ ‘Advocacy Visits’ During COVID-19
Throughout its 80-year history, AAA’s Diamond Program has seen a good deal of industry-altering developments that impact the ways in which people travel and...
Meeting Expectations: Guest Experience and Lobby Design
Lack-luster lobbies with out-of-date designs can change guests’ perceptions on an entire property. Design trends are evolving as the new decade begins, and Jessica...