Industry Commends Efforts to Protect Consumers from Scams

WASHINGTON, D.C.—The American Hotel & Lodging Association (AH&LA) today commended Senators Amy Klobuchar (D-Minn.) and Deb Fischer (R-Neb.) on their leadership in urging government agencies to protect consumers from deceptive online booking practices. The Senators sent a bipartisan letter to U.S. Department of Transportation Secretary Anthony Foxx and U.S. Federal Trade Commission Chairwoman Edith Ramirez requesting both agencies to investigate reported incidents of alleged fraudulent, unfair, and deceptive practices in the online travel and tourism marketplace.

“With five million guests checking into hotels each day and some 300 online hotel bookings transacted every minute, it is particularly important to ensure transparency and clarity in the ever-growing online travel marketplace,” said Katherine Lugar, president and CEO of AH&LA. “We applaud the steadfast leadership of Senators Klobuchar and Fischer for putting consumers first and recognizing the need to stop misleading or fraudulent marketing tactics that harm consumers. We echo their concerns and hope that the Department of Transportation and the Federal Trade Commission will swiftly investigate these reports and respond with appropriate guidelines, recommendations or, if necessary, regulatory action.”

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