OAK BROOK, Ill.—The Hilton Chicago/Oak Brook Hills Resort & Conference Center has introduced a new plan to help relieve some of the tension that comes along with air travel these days. Guests who experience a flight delay of any sort, inbound our outbound, will be offered a Delayed Response food and beverage discount.
“The challenges that come along with flying today impact most of us at some point,” said Stefan Mühle, general manager at Hilton Chicago/Oak Brook Hills Resort & Conference Center, which is less than 30 minutes from both O’Hare and Midway International airports. “The next time a guest of ours is delayed, we will respond with a warm gesture and show them Oak Brook Hills cares.”
As such, Mühle and his staff are offering guests 10 percent off on all hotel food and beverage items for one hour flight delays, 25 percent off for two hour flight delays, and 50 percent off for flight delays that exceed three hours. The process for redemption is simple; guests need only verify their delay with the front desk, and in turn they will receive a Delayed Response voucher—valid at any of the hotel’s F&B outlets during the duration of their wait (for outbound delays) or duration of their forthcoming stay (for inbound delays).
Rather than proceeding to the airport for the impending wait, or alternatively after arriving at the hotel weary following a delayed flight experience, guests are invited to “decompress” at either of the resort’s two seasonally-inspired restaurants, café, or lounge. The Delayed Response discount offer applies to everything Executive Chef Sean Patrick Curry’s kitchen cooks for breakfast, lunch, or dinner. Additionally, Delayed Response partakers can choose from a variety of handcrafted cocktails, local beers, or wines at the lobby lounge.