Are Guests and Hotels Ready for Chatbots?
Understanding and predicting customers’ online behavior helps travel and hospitality businesses better anticipate and meet guests’ needs. The rise of artificial intelligence (AI) presents an...
NYC Hotel Association Launches Its Own Booking Platform
NEW YORK—The more than 60 million visitors who travel annually to New York City are now able to search and book hotel accommodations in the...
The Online Booking Channel 2.0
The relationship between OTAs and their primary breadwinners—hotels—has been closer to one of rivals than business partners. However, both partners must work together effectively...
The Rise of Indirect Bookings
Prior to the digital age, hotels viewed their competitive landscape in a very traditional manner. Their primary competition was with other hotels, generally those...
Expedia Launches Tool To Showcase Hotels’ Local Landmarks
Seattle, Wash.–Expedia, Inc., the world’s largest online travel company, today announced EPC Points of Interest, a new tool available in Expedia Partner Central (EPC)...
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PMZ Realty Capital Arranges Loan for Holiday Inn Express in Texas
NEW YORK—PMZ Realty Capital LLC announced it has arranged a $14.5 million loan for the Holiday Inn Express & Suites Halton City – Fort...
SH Hotels & Resorts Rebrands as Starwood Hotels
MIAMI, Florida—SH Hotels & Resorts celebrated its 10th anniversary by rebranding as Starwood Hotels, reviving the global brand created nearly 30 years ago by...
Cendyn Incorporates AI-Enabled Analysis Into Business Solutions
BERLIN, Germany—Cendyn advanced its business intelligence solutions with AI-enabled analysis to deliver hotels data with practical commercial insights. Cendyn has integrated AI into its...
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