How Much Guest Data Do You Have a Right to Use?
Using big data to gain insights about hotel guests is a relatively new development in the lodging industry. When done right, it can provide...
3 Ways to Show Appreciation to Housekeeping Staff
Given the repetitive nature of housekeepers’ work, finding ways to motivate staff can be challenging. By offering various and unique incentives for short periods...
Keys to Upgrading a Rough-Around-the-Edges Property
Chris Holland bought the worst hotel in the Florida Keys. He says so himself. “The place was on its knees,” Holland says of the then...
Carbon Monoxide: Protecting Your Guests, Safeguarding Your Property
While carbon monoxide poisoning at hotels is extremely rare, hotel owners and operators should practice regular maintenance and checks on equipment and systems to ensure...
Ask Anthony: Is Airbnb Hurting Hotels?
Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s...
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JLL Arranges Sale of Hilton Back Bay Hotel
BOSTON—JLL’s Hotels & Hospitality Group announced that it arranged the $171 million sale of the Hilton Back Bay hotel, a 390-key hotel in Boston.
JLL...
This Week’s Comings & Goings
Cvent announced the appointment of Andreas Heckmann as chief customer officer. In this role, Heckmann will lead Cvent’s global client services organization and spearhead...
IHG’s Garner Brand Grows Across Company’s EMEAA Region
LONDON—IHG Hotels & Resorts continued the growth of its newest midscale conversion brand Garner hotels, now available across IHG’s Europe, Middle East, Asia &...
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