Terms of Use
Agreements used for legal purposes by websites, e-commerce platforms, and social networking services that define, for instance, what an OTA or brand can do...
How Much Guest Data Do You Have a Right to Use?
Using big data to gain insights about hotel guests is a relatively new development in the lodging industry. When done right, it can provide...
3 Ways to Show Appreciation to Housekeeping Staff
Given the repetitive nature of housekeepers’ work, finding ways to motivate staff can be challenging. By offering various and unique incentives for short periods...
Keys to Upgrading a Rough-Around-the-Edges Property
Chris Holland bought the worst hotel in the Florida Keys. He says so himself. “The place was on its knees,” Holland says of the then...
Carbon Monoxide: Protecting Your Guests, Safeguarding Your Property
While carbon monoxide poisoning at hotels is extremely rare, hotel owners and operators should practice regular maintenance and checks on equipment and systems to ensure...
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Marriott International Announces Agreements to Bring Three Brands to Calgary
Marriott International, Inc. and Truman announced plans to open three hotels in Calgary, including W Calgary, JW Marriott Calgary, and an Autograph Collection Hotel...
Extended Stay Lodging Association and Kalibri Announce Third Regional ExStay Workshop
WASHINGTON—The Extended Stay Lodging Association (ESLA) and Kalibri announced the third quarterly event in their ExStay Workshop series, scheduled for July 30, 2025, in...
Canopy by Hilton Debuts in Nashville, Tennessee
NASHVILLE, Tennessee—Hilton lifestyle brand Canopy by Hilton has debuted in Nashville with the opening of Canopy by Hilton Nashville The Gulch. The hotel includes...
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