Unconscious bias

Besting Unconscious Bias

There are several well-known laws in the United States meant to prevent blatant discrimination and ensure equal treatment and consideration of individuals under the...
Room Attendants

Three Tips for Training New Room Attendants

Guestroom cleaning is labor intensive, repetitive, and requires careful attention to detail. Hence, it is understandable that when training new room attendants, it will...

How a Texas Resort Community Recovered from Hurricane Harvey

Jeff Hentz, president and CEO of Mustang Island, Port Aransas Tourism Bureau, Chamber of Commerce & Chamber Foundation, says the ink was barely dry...
Hurricane

Eye on the Storm: Proactively Protecting Property and People

When your property is located in a risky location—such as on Baltimore’s Inner Harbor—it makes sense to get ahead of the weather forecast and...
Hurricane

12 Considerations for Keeping Guests Safe During a Storm

The wind blows, the waters rise, and the lights flicker. How can hospitality providers protect guests? As regions of the country move into the...
Front-desk staff

How to Hire the Best Front-Desk Team

The front desk serves as the gatekeeper and the heart of a hotel—the hub that greets guests, acts as a local guide, answers questions,...
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New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
angry guest

The Room Key: How To Handle an Angry Guest

The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
data breach

12 Ways to Increase Hotel Security

Even when hotels have strong security policies and procedures in place, they are still vulnerable to cyber attacks, break-ins, theft, fraud, and other crimes....
Kinley Chattanooga

Vision Hospitality Group Adds New Lifestyle Portfolio: Humanist

Chattanooga, Tenn.—Vision Hospitality Group unveiled plans for its newest boutique hospitality brand, Kinley. Kinley will be part of the overarching company’s new Humanist lifestyle...
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