front desk check in

Using the Customer Experience to Drive ROI

The heart of hospitality is all about human connection and creating experiences that are memorable and authentic. Delivering this level of service requires effort,...
Anthony Melchiorri

Ask Anthony: How Can a Podcast Benefit Your Brand?

Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s here...
Dorothy Dowling

Three Career Tips From Dorothy Dowling

Dorothy Dowling, senior vice president and chief marketing officer of Best Western Hotels & Resorts, distilled some words of wisdom based on more than...
Linens

Flat or Fitted Sheets? Examining The Benefits Of Both

Much like the chicken and egg debate, hoteliers have been deliberating for years about whether to use fitted sheets over the mattress pad, or to...
Hotel executives on making people feel welcome

Three Hotel Execs on Making People Feel Welcome

At this year’s NYU Investment Conference, executives noted that making people feel welcome and working as a team are key to the industry’s ongoing...
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New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
A diverse team holds hands, representing diversity and workplace culture

14 Hotel Companies Among 2019 Best Employers for Diversity

Fourteen hotel companies are among this year's Best Employers for Diversity, according to Forbes magazine. The list, which recognizes organizations for their commitment to...
cockroach pests

How to Spot and Get Rid of Common Household Pests in Hotels

Running a business in the hospitality industry is a tough task, and when pests are added to the equation, it can get even more...
Women in LODGING 2018

15 Women Moving Up Hospitality’s Career Ladder

Over the past few years, more and more women seem to be climbing to the top ranks of the hotel industry. This isn’t a coincidence—woman...
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