Using the Customer Experience to Drive ROI
The heart of hospitality is all about human connection and creating experiences that are memorable and authentic. Delivering this level of service requires effort,...
Ask Anthony: How Can a Podcast Benefit Your Brand?
Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s here...
Three Career Tips From Dorothy Dowling
Dorothy Dowling, senior vice president and chief marketing officer of Best Western Hotels & Resorts, distilled some words of wisdom based on more than...
Flat or Fitted Sheets? Examining The Benefits Of Both
Much like the chicken and egg debate, hoteliers have been deliberating for years about
whether to use fitted sheets over the mattress pad, or to...
Three Hotel Execs on Making People Feel Welcome
At this year’s NYU Investment Conference, executives noted that making people feel welcome and working as a team are key to the industry’s ongoing...
Most Popular
Five Markets With the Most Hotel Construction
Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
14 Hotel Companies Among 2019 Best Employers for Diversity
Fourteen hotel companies are among this year's Best Employers for Diversity, according to Forbes magazine. The list, which recognizes organizations for their commitment to...
How to Spot and Get Rid of Common Household Pests in Hotels
Running a business in the hospitality industry is a tough task, and when pests are added to the equation, it can get even more...
15 Women Moving Up Hospitality’s Career Ladder
Over the past few years, more and more women seem to be climbing to the top ranks of the hotel industry. This isn’t a coincidence—woman...
